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At DSG, we are committed to providing compassionate and empathetic customer service to all our clients. Our virtual receptionists are trained to listen carefully to each caller and respond with kindness and understanding, no matter the situation
An answering service can answer incoming calls for businesses, either all the time or outside of normal business hours.
An answering service can also schedule appointments for businesses or medical practices, using an online scheduling system or by phone.
An answering service can take orders for products or services over the phone, using a customized script provided by the business.
An answering service can provide basic customer support, answering common questions and resolving simple issues.
An answering service can serve as a virtual receptionist, handling administrative tasks such as managing calendars, making travel arrangements, and coordinating meetings.
An answering service can provide live chat support for businesses, allowing customers to ask questions, get help with their orders, and resolve issues in real-time.
An answering service can also provide chatbot services, using AI-powered chatbots to handle common customer inquiries and automate routine tasks such as appointment scheduling or order tracking.
We can answer for your businesses, either 24/7 or after hours service.”
We offer Appointment Scheduling services for all small businesses and medical professionals
“We can take orders for products or services over the phone, using a customized script provided by the business.”
“We offer customer support, where we can answer common questions and resolving simple issues.”
“We’ll serve as your virtual receptionist, handling administrative tasks such as managing calendars, making travel arrangements, and coordinating meetings.”
“We offer live chat support for businesses, allowing customers to ask questions, get help with their orders, and resolve issues in real-time.”
“We provide chatbot services, using AI-powered chatbots to handle common customer inquiries and automate routine tasks such as appointment scheduling or order tracking.”
Dorcom Solutions Group is the leading provider of exceptional answering services for businesses of all sizes. Our AI-powered virtual receptionist is available 24/7 to ensure that you never miss a call or an opportunity to connect with your customers. With our customizable answering services and cutting-edge technology, you can enhance your business efficiency and improve customer satisfaction. Contact us today to learn more about how our virtual receptionist can help take your business to the next level.
Our commitment to excellence drives us to constantly improve and evolve our services, so that we can better serve our clients’ needs. We are dedicated to staying at the forefront of technology and customer service trends, to ensure that our clients always receive the best possible service.
Our mission is to create a welcoming and professional image for our clients, by representing them with warmth and respect. We understand that every call is an opportunity to make a positive impact, and we strive to do so with every interaction.
At DSG, our vision is to create a world where every customer interaction is filled with compassion and empathy. We believe that everyone deserves to be treated with kindness and understanding, and we strive to make this a reality through our virtual receptionist services.
Ideal for small businesses with low to moderate call volume, offering live phone answering, message taking, call routing, and appointment scheduling.
Ideal for medium-sized businesses with a moderate to high call volume, offering all Basic Plan features plus lead capture, order taking, and custom on-call scheduling options.
Ideal for larger businesses or those with specialized compliance requirements, offering all Standard Plan features plus HIPAA compliance and advanced custom scripting options.
Tailored phone answering solution designed to meet unique needs of businesses with specialized requirements or high call volume that require advanced customization options. To get started, please contact our sales team for a personalized quote.
An answering service can serve as a virtual receptionist, handling administrative tasks such as managing calendars, making travel arrangements, and coordinating meetings.
An answering service can provide live chat support for businesses, allowing customers to ask questions, get help with their orders, and resolve issues in real-time.
An answering service can also provide chatbot services, using AI-powered chatbots to handle common customer inquiries and automate routine tasks such as appointment scheduling or order tracking.
Dorcom Solution Group Services offers a unique 100% satisfaction guarantee, so if you are not happy with the service you have received, just let us know.
We work with a variety of industries, including healthcare, legal, real estate, e-commerce, and more. Our services are designed to help any business that needs help managing their phone calls, appointments, and customer support.
Our order taking service allows customers to place orders over the phone with one of our trained representatives. We’ll take down the necessary information, including the customer’s name, address, and payment information, and then process the order on your behalf.
Our chatbot service uses artificial intelligence to interact with customers via text-based chat. The chatbot can answer common questions, provide information about your business, and even process orders.
Yes, we work with you to create a custom script that matches your business’s tone and style. We can also provide bilingual virtual receptionists if needed.
No, there are no setup fees for any of our services. We believe in providing transparent pricing and a straightforward billing process.
We bill on a monthly basis, and our invoices are based on the volume of calls or chats we handle for your business. You’ll receive a detailed report each month showing the number of calls or chats we’ve handled and the associated charges.
Yes, all of our customer support representatives are based in the United States. We believe in providing high-quality, personalized service to our customers, and having our team based in the U.S. helps us ensure that we’re meeting those standards.
We know your time is important so don’t worry about waiting for emailed quotes or phone calls. All our services can be made online!
Monday- Friday
8am – 5pm Est
Answering Service 24/7
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