Our mission is to create a welcoming and professional image for our clients, by representing them with warmth and respect. We understand that every call is an opportunity to make a positive impact, and we strive to do so with every interaction.

Our Services

Basic Plan

Ideal for small businesses with low to moderate call volume, offering live phone answering, message taking, call routing, and appointment scheduling.

68 Reviews

Standard Plan

Ideal for medium-sized businesses with a moderate to high call volume, offering all Basic Plan features plus lead capture, order taking, and custom on-call scheduling options.

49 Reviews

Premium Plan

Ideal for larger businesses or those with specialized compliance requirements, offering all Standard Plan features plus HIPAA compliance and advanced custom scripting options.

27 Reviews

Custom Plan Option

Tailored phone answering solution designed to meet unique needs of businesses with specialized requirements or high call volume that require advanced customization options. To get started, please contact our sales team for a personalized quote.

34 Reviews

Customized Plan available with Consultation

Why choose DorCom Solution Group Services?

Answering Service

 We can answer for your businesses, either 24/7 or after hours service.”

Appointment Scheduling

We offer Appointment Scheduling services for all small businesses and medical professionals

Order Taking

“We can take orders for products or services over the phone, using a customized script provided by the business.”

Customer Support

 “We offer customer support, where we can answer common questions and resolving simple issues.”

Virtual Receptionist

“We’ll serve as your virtual receptionist, handling administrative tasks such as managing calendars, making travel arrangements, and coordinating meetings.”

Live Chat Support

“We offer live chat support for businesses, allowing customers to ask questions, get help with their orders, and resolve issues in real-time.”

Chatbot Services

 “We provide chatbot services, using AI-powered chatbots to handle common customer inquiries and automate routine tasks such as appointment scheduling or order tracking.”

Frequently Asked Questions (FAQs)

We work with a variety of industries, including healthcare, legal, real estate, e-commerce, and more. Our services are designed to help any business that needs help managing their phone calls, appointments, and customer support.

Our order taking service allows customers to place orders over the phone with one of our trained representatives. We’ll take down the necessary information, including the customer’s name, address, and payment information, and then process the order on your behalf.

 Our chatbot service uses artificial intelligence to interact with customers via text-based chat. The chatbot can answer common questions, provide information about your business, and even process orders.

Yes, we work with you to create a custom script that matches your business’s tone and style. We can also provide bilingual virtual receptionists if needed.

No, there are no setup fees for any of our services. We believe in providing transparent pricing and a straightforward billing process.

We bill on a monthly basis, and our invoices are based on the volume of calls or chats we handle for your business. You’ll receive a detailed report each month showing the number of calls or chats we’ve handled and the associated charges.

 Yes, all of our customer support representatives are based in the United States. We believe in providing high-quality, personalized service to our customers, and having our team based in the U.S. helps us ensure that we’re meeting those standards.

Got a question for us? Call or email for a quick response now.