“In today’s fast-paced business environment, providing exceptional customer service is essential for small businesses that want to stay ahead of the competition. By choosing a call center that offers answering services, you can provide your customers with the level of professionalism, support, and customization they expect, while giving your business a competitive advantage. Let us help you take your customer service to the next level!”

Cost Savings

By choosing a Dorcom Solutions Group we offer answering services, you can save money on employee salaries, benefits, training, and overhead costs associated with having an in-house receptionist. This means that you can allocate more of your resources towards growing your business.

Increased Availability

At DSG we offer 24/7 answering services that can ensure that your business is always available to your customers, even outside of regular business hours. This can result in increased customer satisfaction and more business opportunities.

Improved Customer Service

A professional call center that offers answering services can provide your customers with exceptional service, thanks to their highly trained staff and advanced call routing technology. This can help build trust and loyalty among your customer base, which can translate into increased sales and revenue.


With DSG, you have the flexibility to scale your services up or down based on your business needs. This means that you can quickly and easily adjust your call volume as your business grows or experiences seasonal fluctuations.

Peace of Mind

By outsourcing your answering services to a professional call center, you can focus on running your business and leave the customer service to the experts. This can give you peace of mind knowing that your customers are in good hands and that your business is well-represented.

Interactive Voice Response

(IVR) services to help businesses handle incoming call volumes efficiently. Our IVR technology has numerous creative uses and enables simultaneous call handling at a reduced cost. We conduct a detailed evaluation and analysis to determine your specific IVR needs and recommend a customized solution

At Dorcom Solutions Group, we offer AI-powered custom scripting for SMB. This technology creates personalized scripts for each customer by analyzing data from previous interactions. It improves efficiency, reduces workload for call center agents, and provides a better customer experience. Contact us today to learn more.

Our Services

Basic Plan

Ideal for small businesses with low to moderate call volume, offering live phone answering, message taking, call routing, and appointment scheduling.

68 Reviews

Standard Plan

Ideal for medium-sized businesses with a moderate to high call volume, offering all Basic Plan features plus lead capture, order taking, and custom on-call scheduling options.

49 Reviews

Premium Plan

Ideal for larger businesses or those with specialized compliance requirements, offering all Standard Plan features plus HIPAA compliance and advanced custom scripting options.

27 Reviews

Custom Plan Option

Tailored phone answering solution designed to meet unique needs of businesses with specialized requirements or high call volume that require advanced customization options. To get started, please contact our sales team for a personalized quote.

34 Reviews